Tough Case - Woman with Caged Bird by Maja Lindberg

We understand that sometimes you might change your mind. However, all of our products are made to order. While we wish we could, we cannot offer refunds once an order is placed, except in cases of product damage.

Delivery & Return

-DELIVERY INFORMATION

Enjoy the convenience of shipping with 100% online tracking, available for all destinations. Once your order is shipped, expect an email containing a tracking number and a link to monitor your parcel's journey.

Rest assured, all items are meticulously crafted to order and dispatched within 1 to 3 business days.

Estimated delivery times for international shipping range from 3 to 21 business days, contingent upon customs clearance and mail handling procedures in the receiving country.

For additional tracking updates, you can conveniently enter your order number and email address in Spring Order Tracking.

-ESTIMATED DELIVERY TIME 

USA: 3-5 business days

Canada: 7-10 business days

Australia: 3-5 business days

United Kingdom: 1-3 business days

Europe: 7-14 business days

Rest of the world: 7-21 business days

 -RETURNS POLICY

Your satisfaction is our utmost priority, and we strive to ensure that your shopping experience exceeds expectations. Our Returns Policy is designed with simplicity and clarity in mind: Should you receive an item in the wrong size (such as a Phone case, Wallet case, or Laptop sleeve) and wish to exchange it. In the rare event that you receive a damaged or faulty item.

Please feel free to reach out to us through our Contact form or send us a request via email at info@assiawada.com. We are here to assist you promptly and efficiently.

We gladly offer exchanges or refunds for most items within 30 days of the delivery date. If you encounter any issues due to our error, kindly capture a photo of the defective or incorrect item and include it in your message for swift resolution.

 -REFUNDS POLICY

Refunds or exchanges are provided solely at our discretion. All items must be returned in their original condition. This policy does not affect your statutory rights. While we refund the item's cost, return shipping expenses are your responsibility.
Upon successful return of the goods, we will initiate a refund to the original payment method used during checkout:
For PayPal transactions, refunds typically take 3-5 business days to be processed and credited back to your account balance.

For credit or debit card payments processed through Stripe, please allow approximately 5-10 business days for the refund to reflect as a credit, depending on your bank's processing time.

Please Note:

There are a few things to be aware of: As the buyer, you are responsible for any VAT, customs fees, taxes, handling fees, clearance charges, etc., required by your country for importing consumer goods. We do not collect these in advance and cannot provide an estimate of the cost – fees vary around the world. As an international customer, please do your research to ensure there are no surprise fees when clearing your package through customs and to get an idea of what the additional cost might be. Orders may be returned for various reasons, including unpaid customs fees, incorrect address, or not being picked up at the post office. If a package is returned or rejected, customers will be contacted and will need to pay for reshipping.